Terms and Conditions

Welcome to Total Service Care. By accessing our website or booking a service, you agree to the following Terms and Conditions. Please read them carefully before using our service.

  1. Service Coverage
    Total Service Care offers professional washing machine repair services exclusively within Bangalore, Karnataka. Our technicians are trained to repair all major washing machine brands and models.

  2. Booking & Payment
    Customers can book a repair service via:

  • Online booking form

  • Phone call

  • WhatsApp

Payment is collected after the service is completed, and can be made via:

  • Cash

  • UPI / Online payment methods

  1. Warranty Policy
    We offer a 45-day limited warranty on the specific parts or services repaired or replaced.

This warranty does not apply to accessories such as washing machine stands, covers, or non-machine components.

Misuse, unauthorized repairs, or future unrelated breakdowns are not covered.

  1. Limitation of Liability
    Total Service Care is not liable for:

  • Any pre-existing damages

  • Loss of data (e.g., in smart machines)

  • Issues unrelated to the repair done

We are not responsible for damage due to misuse, user negligence, or third-party interventions post-service.

  1. Customer Responsibilities
    To ensure smooth service, customers must:

  • Provide accurate name, phone number, and full address

  • Be available or arrange access to the premises at the scheduled time

  • Ensure a safe and cooperative environment for our technician

  1. Cancellation, Revisit & Refund Policy
    If the same issue persists after our repair, we will:

  • Reschedule and send our technician again.

  • Attempt up to 3 visits to resolve the same issue at no extra cost.

If the issue remains unresolved after 3 visits, you may request a full refund, which will be processed within 7 working days.

  1. Use of Personal Information
    We collect name, contact number, product details, issue description, and preferred timing for service.

This information is only used to facilitate doorstep repair.

Your data is deleted after 45 days, post-warranty, in compliance with our Privacy Policy.

  1. Age Restriction

    Our services are only available to customers aged above 18 years. By using our website or booking a service, you confirm that you meet this age requirement.

  2. Disclaimer
    Total Service Care is not affiliated with any washing machine brand or customer care number. We provide services through experienced local technicians and use high-quality, third-party replacement parts when necessary.

  3. Contact Information
    If you have questions about these Terms or any part of our service, contact us:

Total Service Care
Email: thetotalservicecare@gmail.com
Email: info@totalservicecare.com
Phone: +91 9032134822
Website: https://totalservicecare.com