Privacy & Terms

At Total Service Care, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services for washing machine repair in Bangalore.

1. Information We Collect

When you book a repair service or contact us, we may collect the following personal information:

  • Name

  • Phone Number

  • Address (for service delivery)

  • Service Details (machine type, issue description, warranty status)

  • Communication Data (emails, messages, calls related to your service)

We collect this information only when you voluntarily provide it through booking forms, calls, or emails.

2. How We Use Your Information

Your information is used for:

  • Scheduling and providing washing machine repair services at your doorstep

  • Contacting you regarding service updates, follow-ups, and warranty claims

  • Managing our 45-day warranty policy effectively

  • Improving our services based on your feedback

  • Complying with legal obligations

We do not use your personal data for marketing unless you opt-in separately.

3. Data Retention

We retain your personal information only as long as necessary for the purposes outlined above. Specifically:

  • Your data will be securely stored for up to 30 days after the warranty period expires (45-day warranty + 30 days retention).

  • After this period, we permanently delete or anonymize your personal information to protect your privacy.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. We only share your data with:

  • Our trusted service technicians for providing repairs at your location

  • Authorized third-party service providers who assist us in running the business (under strict confidentiality)

We ensure any third parties comply with data protection standards.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic:

  • Cookies help remember your preferences and improve site functionality.

  • We use Google Analytics to gather anonymous data on website usage.

You can manage or disable cookies via your browser settings, but some features of our site may not function properly without them.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your data we hold.

  • Correction: Ask us to update or correct inaccurate data.

  • Deletion: Request deletion of your personal information, except where we must retain it for legal reasons or warranty purposes.

  • Objection: Object to processing of your data in certain cases.

To exercise your rights or if you have any questions about your personal data, please contact us at:

Email: thetotalservicecare@gmail.com
Email: info@totalservicecare.com
Phone: +91 9032134822

7. Security of Your Information

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

8. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

Total Service Care
Email: thetotalservicecare@gmail.com
Email: info@totalservicecare.com
Phone: +91 9032134822
Website: https://totalservicecare.com